Staples global careers Canada

SBA High Touch Customer Service Representative

Function: Customer Service/Contact Centers
Location: Halifax Contact Centre, Lower Sackville, B4C 3E4, Nova Scotia
Date posted: 06/15/2017
Type: Full-time
Permanent / Contract: Regular
Job number: 1017799

Job Purpose 

 

The Customer Service - Specialty Team Representative fully understands the needs and requirements of High Touch customers by utilizing the order processing system, processes, and procedures to best meet the customer support requirements. They always respond to High Touch Customers in a professional and courteous manner via phone, e-mail or chat to resolve issues or concerns. 

 

Job Duties and Responsibilities: 

 

• Uses in-depth product knowledge to provide pricing and availability information 

• Educates end users on specific corporate requirements and procedures 

• Responds quickly to internal/external Customer requests and demonstrates excellent follow up 

• Provides speedy and thorough resolution via e-mail, chat or phone to High Touch Customer issues and problems within a specified timeframe 

• Working knowledge of how specials, returns, and self-registration and administrative functions are processed via Staples Advantage in order to resolve customer issues 

• Act as a dedicated representative to specific accounts including buying consortiums 

• Adapt to a rapidly changing High Touch environment, updating skills where necessary 

• Perform customer service responsibilities when needed to answer inbound calls / assist with order entry as well as provide support for customers in various capacities including e-mail communication as well as live chat support 

• Be available to assist other workgroups as needed on a business need basis

Job Knowledge/Experience Required:

 

• Previous customer service experience required 

• Contract CSR experience is a definite asset Excellent interpersonal and communication skills 

• Superior systems and process capabilities 

• Team player 

• Adapts well to a changing environment 

• Is proactive at resolving issues 

• Takes initiative 

• Professional and courteous manner 


Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537